Frequently Asked Questions
Please see our frequently asked questions below to find the answer you are looking for:
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Free Collection!
Free Collection from Mansfield is available on any item purchased - (ready in 1 business day) - your order confirmation and ID will be needed for collection. Showroom Opening hours: Monday to Friday 09.00 - 18.00 and Saturday 09.00 - 15.00
Are your item signatures hand signed?
Yes, all of our items are genuinely hand signed. We DO NOT sell copies or prints.
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How and where do you obtain your autographs?
It would be almost impossible for us to collect all of our items in person ourselves. All of the autographs we sell are either obtained in person from our past events/signing sessions as HS Presents, at public signing events or through other trustworthy AFTAL certified dealers who have special arrangements with the signer whom we have been dealing with for a number of years, and who we know to have the same standards as ourselves.
Do you provide valuations?
No, unfortunately we do not supply valuations or buy memorabilia from the general public under any circumstance.
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How do I know your items are genuine?
All Sport Memorabilia abide by the strict Code of Conduct of The Autograph Fair Trade Association (AFTAL) and guarantee the authenticity of our items. The vast majority of our items have been signed by a sports personality who was paid to sign the item at one of our past events/signing sessions as HS Presents, at a public signing event or through another AFTAL certified dealer who has special arrangements with the signer. Our registered AFTAL dealer is Mr Philip Spedding (AFTAL Approved Dealer AD#168 HS Presents).
As you can see on our 'About' page we have met many of the sports personalities in person. We publicise our name, our phone number, and our address to add extra confidence to our customers that our items are 100% genuine.
Do you provide a Certificate Of Authenticity (COA)?
Yes we provide a signed Certificate of Authenticity with every single item we sell. Each Certificate of Authenticity comes with a tamper evident security numbered hologram sticker with a corresponding small numbered hologram sticker that is placed on to the memorabilia item.
Do you offer a framing service?
Yes we offer our specialist framing services for items that are not purchased directly from us. Please contact us with details and we will provide you with a quotation.
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Can you donate items to a charity?
Due to the nature of our business we often receive requests for donations. We don't feel it's fair to donate to one charity and not another. If however you are arranging a charitable event and wish to buy 5+ items of memorabilia from us to raffle/auction off we will provide a charitable discount where possible. Please contact us to discuss.
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Returns & Refunds
We make every effort to deliver items within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all items are subject to availability. All Sport Memorabilia shall be under no liability for any delay or failure to deliver the items within estimated timescales. The items may be sent to you in installments if you have purchased multiple items.
We are proud of what we sell and confident that you will be impressed with your purchase. Every item we sell is of the highest standard and authenticity, and we take every care to ensure our items are packaged and shipped securely.
The items will be delivered to you at the delivery address you provided during the order process, All Sport Memorabilia cannot be held responsible for any errors in the delivery address provided.
Please examine the item(s) on arrival. If you are asked for your signature on delivery, you must examine the item(s) before signing for the delivery. If you receive the items damaged, please email us at allsportmemorabilia@outlook.com within 48 hours of the delivery with details and photo evidence (where possible) of the damage. You must notify us of any missing items, incorrectly received or damaged items within 2 working days.
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All measurements are approximate (but close) and are normally in inches. We try our best to showcase each item on our website however it is difficult to take photos of the items, particularly those that are framed due to the reflection. We can assure you that any imperfections that may be visible are only on the images and not on the item itself. Each item will be posted out to you in pristine condition.
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